Shipping Policy | Vector Novas

Effective Date: March 13, 2025

At Vector Novas, we are committed to providing fast and reliable shipping services to ensure that your orders arrive on time and in perfect condition. Please review our Shipping Policy to understand how we handle the shipping and delivery of your purchases.

1. Shipping Methods and Costs

We offer a variety of shipping methods to accommodate your needs. Shipping costs are calculated based on the destination address, weight, and size of the products you are ordering, as well as the shipping method chosen at checkout.

Available Shipping Methods:

  • Standard Shipping: Delivery typically takes 5-7 business days, depending on your location.
  • Expedited Shipping: Delivery typically takes 2-3 business days.
  • Overnight Shipping: Delivery within 1 business day.

Shipping Costs:

  • Shipping charges will be displayed at checkout before you finalize your order. Costs will depend on the shipping method, the weight and size of the items, and the delivery location.
  • We occasionally offer promotions for free shipping on select orders. Be sure to check our website for any current offers.

2. Order Processing Time

  • Order Processing: Once your order is received, it will be processed within 1-2 business days (excluding weekends and holidays). You will receive an email confirming that your order has been processed and is ready for shipment.
  • Delays in Processing: Occasionally, orders may take longer to process due to high demand or unforeseen circumstances. In the event of a delay, you will be notified via email.

3. Delivery Timeframes

  • Standard Shipping: Orders placed with standard shipping will typically arrive within 5-7 business days from the date of shipment. Delivery times may vary based on your location.
  • Expedited Shipping: For expedited shipping, orders will be delivered within 2-3 business days after shipment, depending on your address.
  • Overnight Shipping: Orders placed with overnight shipping will arrive the next business day. Overnight shipping is available for orders placed before 12 PM (noon).

Please note that shipping times may vary depending on factors such as weather conditions, holidays, and courier delays. While we strive to ensure timely delivery, we cannot be held responsible for delays caused by third-party couriers or external factors.

4. Shipping Restrictions

  • Shipping Locations: We currently ship to United States locations only. We do not offer international shipping at this time.
  • P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid street address during checkout to ensure successful delivery.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking information so you can monitor the status of your delivery. You can also track your order by visiting the courier’s website and entering the tracking number provided.

6. Shipping Issues and Missing Packages

  • If you experience any issues with your shipment, such as delayed or missing packages, please contact our customer service team at info@vectornovas.xyz, and we will assist you in resolving the issue.
  • Damaged Items: If your package arrives damaged, please contact us immediately and provide photos of the damaged item(s) so we can assist with the return, exchange, or refund process.

7. Shipping Errors

In the event that a mistake was made with your order (such as incorrect shipping information, wrong product, or incorrect quantities), please contact us immediately so we can correct the error. We will do our best to resolve the issue as quickly as possible.

8. Shipping Promotions

From time to time, Vector Novas may offer shipping promotions such as free shipping on orders over a certain amount or special discounts on expedited shipping. These promotions will be clearly stated on our website and are subject to specific terms and conditions.

9. Customer Service

If you have any questions about our shipping policies, need assistance with tracking your order, or require any further information, please contact our customer service team:

We are here to ensure that your shopping experience is smooth and enjoyable!

10. Changes to the Shipping Policy

Vector Novas reserves the right to modify or update this Shipping Policy at any time. Any changes to this policy will be posted on this page with the updated date. We recommend that you review this policy regularly to stay informed about how we manage shipping and delivery.