Sales Policy | Vector Novas

Effective Date: March 13, 2025

At Vector Novas, we are committed to providing our customers with the best shopping experience by offering quality products and transparent sales practices. Our Sales Policy outlines the terms and conditions that govern the sale of products on our website. By making a purchase from Vector Novas, you agree to the following terms:

Order Acceptance and Confirmation

Once you place an order through our website, you will receive an order confirmation email with the details of your purchase. Please note that this email is not an acceptance of your order. An order is considered accepted only when we ship the product to you.

Order Issues: If we encounter any issues with processing your order (e.g., product availability, payment issues), we will contact you immediately to resolve the matter. If we are unable to fulfill your order, we will notify you and provide a full refund.

Pricing and Payment

The prices listed on our website are in USD and are subject to change without notice. Any changes in pricing will be reflected on the website immediately, and any orders placed before the price change will honor the price at the time of purchase.

We accept the following payment methods:

  • Credit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other online payment systems (as available)

Payment must be received in full before your order is processed. If payment is not successful, we will not be able to ship your products until the payment issue is resolved.

Product Availability

While we make every effort to keep our product listings up to date, there may be instances where products become unavailable after your order has been placed. If this occurs, we will notify you promptly and provide options for either selecting an alternative product or receiving a full refund.

We reserve the right to limit the quantities of products purchased and to refuse any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.

Shipping and Delivery

We strive to process and ship all orders as quickly as possible. Once your order is confirmed and processed, it will be shipped to the address you provided at checkout. Delivery times vary based on your location and the shipping method chosen. Please note that the following apply:

  • Shipping Costs: Shipping charges are calculated based on your location and the shipping method selected at checkout. Shipping fees are non-refundable unless the return is due to an error on our part.
  • Shipping Methods: We offer standard and expedited shipping options. Delivery times may vary based on your location and the shipping method chosen.
  • Tracking Information: Once your order has been shipped, you will receive a tracking number via email so you can monitor the status of your shipment.

Note: We are not responsible for delays caused by third-party couriers or external factors like weather, customs, or strikes.

Sales Tax

Sales tax will be applied to orders based on the applicable rate for your location. This tax will be automatically calculated and added to your total at checkout. If you are exempt from sales tax, please contact our customer service team before placing your order.

Promotions and Discounts

From time to time, Vector Novas may offer special promotions, discounts, and deals. These promotions will be clearly indicated on our website, and applicable terms and conditions will be provided with each offer.

Promotions cannot be combined with other discounts unless otherwise stated, and are valid only for a limited time or until stocks last.

Returns, Refunds, and Exchanges

For information regarding our return, refund, and exchange process, please refer to our Return and Refund Policy.

Cancellations

If you need to cancel your order after it has been placed, please contact us immediately. Cancellations can only be processed before the order has been shipped. Once an order has been shipped, it is subject to our return policy.

Customer Service

If you have any questions regarding our products, pricing, or sales process, please don’t hesitate to reach out to our customer service team:

We are happy to assist you and ensure that your shopping experience is seamless and satisfactory.

Limitation of Liability

Vector Novas is not responsible for any damages arising from the use of products purchased from our website, including but not limited to direct, indirect, incidental, or consequential damages. We will not be held liable for any injury, loss, or damage caused by improper use of products purchased from our website.

Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes to this policy will be posted on this page with the updated date. We recommend that you review this policy regularly to stay informed about how we handle sales transactions.