Refund and Return Policy | Vector Novas

Effective Date: March 13, 2025

At Vector Novas, we are committed to providing our customers with high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we offer a clear and simple refund and return policy to ensure that your experience with us is hassle-free. Please review the following details for our refund and return process:

Return Policy

We understand that sometimes products may not meet your expectations, and we want to make the return process as simple as possible. We offer returns on most items within 30 days of the purchase date. To ensure eligibility, the following conditions must be met:

  • The product must be unused and in its original condition, including all packaging, accessories, and tags.
  • The product must be returned within 30 days of purchase.

How to Initiate a Return:

To begin the return process, follow these simple steps:

  1. Contact Us: Reach out to our customer service team via email at info@vectornovas.xyz. Please include your order number and the reason for the return.
  2. Provide Proof of Purchase: Submit your order number or receipt as proof of purchase.
  3. Return Shipping: Once your return request is approved, we will provide instructions on how to return the item. The return shipping costs will be at the customer’s expense unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

Non-Returnable Items: Some items may not be eligible for return due to their nature. These include:

  • Personalized or custom-made products that are made to your specifications.
  • Used or altered products that cannot be resold.
  • Gift cards and other non-returnable items.

Please check product descriptions or contact us for clarification on specific items before purchasing.

Refund Policy

We want you to be completely satisfied with your purchase. If you qualify for a refund, we will process your return as quickly as possible. Refunds will be issued to the original payment method used during the transaction.

Refund Conditions:

  • Refunds will be processed within 7-10 business days after we receive and inspect your returned item.
  • The refund will be for the product price only. Shipping and handling fees are non-refundable unless the return is due to an error on our part (e.g., incorrect, defective, or damaged items).
  • If the return is the result of a defective product, you will receive a full refund including any shipping costs incurred for the return.

Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return procedure outlined above and place a new order for the desired item. Exchanges are subject to product availability.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, we sincerely apologize for the inconvenience. Please notify us as soon as possible, and we will work to resolve the issue promptly. You may be eligible for:

  • A full refund, or
  • A replacement product at no additional cost.

How to Report Damaged or Defective Products:

  1. Contact our customer service team via email at info@vectornovas.xyz within 7 days of receiving the damaged or defective item.
  2. Provide evidence: Please send photos of the damaged or defective product, including the packaging, so we can assess the situation quickly and offer a solution.
  3. Return Instructions: We will guide you on how to return the damaged or defective item at no cost to you.

Shipping Costs

The customer is generally responsible for the cost of return shipping. However, in cases of defective or incorrect products, we will cover the cost of return shipping.

Important Information About Shipping:

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns valued over $75.
  • Original shipping costs are non-refundable unless the return is due to our error.

How to Contact Us

If you have any questions or need assistance with our Refund and Return Policy, our friendly customer service team is ready to help. Please reach out to us at:

Changes to This Policy

We may update this Refund and Return Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately. Please review this page periodically to stay informed about any modifications to our return and refund practices.